Conduct soft skill training for various processes including training of new as well as existing employees

•Handle all issues related to performance, behavior, punctuality and attendance within training

•Conduct performance evaluation within training and give feedback to trainees

•Conduct certification post training in line with parameters defined for the process

•Conduct Job Knowledge Quiz for particular processes.

•Counsel trainees to improve performance during training.

•Handhold the trainees during OJT phase to ensure their smooth transition in operations team.

•Ensure adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client.

•Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters).

•Ensure consistency in executive’s performance during training & OJT phase.

•Ensure minimal attrition within trainings.

•Prepare soft skill training module and regular modification as pre process
Date:- 17th, 18th, 22nd, 23rd, 24th September.



Time:- 11:00 AM - 2:00 PM



Candidate kindly carry following documents while coming for the interview



hard copy of resume, one photo id proof, latest salary proof, educational details.





Kindly mention the job reference code as the subject line of your application.